FAQ

Welcome to Little Thoughts Co. The questions below cover most of the important things, however, feel free to contact us directly if you have any questions.

 

How long will my order take to ship?


Orders will be dispatched within 2-3 business days. Priority orders will be dispatched within 1 business day.
 

How will my order be shipped and how long does it take?


Orders ship via Australia Post and will take 2-4 business days. Please allow up to 6 business days for outside metropolitan areas.

Priority orders will take 1 business day if being shipped within New South Wales, however they will take 2-3 business days for metropolitan areas outside NSW. Please allow up to 4 business days for outside metropolitan areas nationwide.

Please note that these are guidelines only, based on reasonable expectations and experience. Little Thoughts Co. will not be liable for any third party delays.

Can I track my package? 


Unfortunately, Australia Post doesn't offer tracking on standard or priority deliveries of letters and documents. Should you wish to have your package shipped with tracking, your package can be shipped as a parcel which will incur a higher shipping fee. 

Do you ship internationally?


Yes, we do. And we have a flat international shipping rate of $5.50.

Orders ship via Australia Post from Australia to then be managed by local postal services. They will take anywhere from 6 to 10+ business days. However, we cannot promise that a package will arrive before a certain date.

We are also not responsible for any custom taxes charges that your country may impose.

We do not offer priority or express shipping internationally as we cannot justify the immense cost; it usually starts at around $40. However, if you are interested in the service, please contact us directly.

Why is there no shipping option at the checkout?


Shipping is calculated by weight. Standard shipping for more than 5 cards jumps significantly.

Please contact us separately if you wish to purchase more than 5 cards and we will arrange a specially discounted shipping cost based on your desired quantity and shipping location.

What is your return policy?


If you are dissatisfied with your delivery, then please contact us within 24 hours of receipt so we can rectify the problem as quickly as possible.

Unused, unopened product, in its original packaging and perfect condition can be returned for refund or exchange within 14 days of customer's receipt of order. Once the goods have been returned to us, your credit/debit card will be refunded. The cost of shipping is not refundable, with the exception of orders incorrectly shipped by us.

We reserve the right to refuse a return on any product that does not meet these requirements. Contact hello@littlethoughtsco.com for further information.

Where and by whom are your products made?


I design and hand letter all the artwork myself, using a range of digital software. The cards are digitally printed in Sydney. Our envelopes are hand made in China by a small printing business that regularly work with several Australian, US and European brands. Our stickers are manufactured in Sydney. Our wax seals use wax sourced from Canada.

I have the perfect words to say to someone. Will you letter it for me?


Whilst I can't create custom work due to printing restrictions, I'd love to hear suggestions you may have to include in future collections. Send me an email at hello@littlethoughtsco.com and we can discuss it in more detail.

I like the style of a card, but I wanted to change a couple of things. Do you customise?


As mentioned above, printing restrictions make it difficult to make individual changes. Once a card is designed, they are sent off to the printer to be printed in larger volumes. However, any feedback or suggestions are always welcomed for future collections and designs.

My friend is going through a hard time, but doesn't have a mental illness. Would these cards still be appropriate?


Definitely. Whilst I had mental illness sufferers in mind, these cards are suitable for anybody going through something challenging. From losing a job or a friendship difficulty, right up to miscarriage, illness or death of a loved one. They are even appropriate for those caring for loved ones going through a difficult time. The cards provide an acknowledgement that you understand someone is suffering, and that you're here for them. A thought.

I've looked through your cards, but I'm really not sure what to send to my friend. Can you help?


Yes, of course. You can email me at hello@littlethoughtsco.com at any time to ask advice as to which card may be best for a particular situation. 

I want to send a card, but I don't know what to write inside. What do you suggest?


I have written a short guide with suggestions on what is and isn't helpful when you're trying to find the right words to support someone. You can find this guide here.
Alternatively, you can contact me and I am more than happy to help you.

Do you have a background in mental health?


Not formally. I have been a high school English teacher for a number of years and have no formal education or training in mental health. My experience comes from supporting my husband through his mental health struggles.

Can you help me to get a little more information about mental health?


Sure. There is a lot of information out there on the internet that can be overwhelming to get your head around. A great place to start is either beyondblueSANE Australia or The Black Dog Institute.
If you require crisis support or want to talk to someone now, call Lifeline on 13 11 14.
Each country will have equivalent support services and information available. I recommend researching these, or speaking to your GP.

I'm a carer and I need help. Do you have any advice?


It's hard. Whilst there is a lot of information out there to support carers, a lot of it is generic and self explanatory. SANE Australia offers information on supporting loved ones with mental illness, you can read that here.
However, my own personal advice is to try as hard as you can not to lose yourself to someone else's mental illness. Walk alongside them, but don't go down the hole. It's important that you establish these boundaries as early as you can to preserve your own emotional wellbeing. It doesn't mean loving them any less, or not being there for them, but rather, putting yourself first because you deserve that.

Help! I have a question about your cards, mental health and life. Will you listen?


Of course. I am always here to listen to anyone, or to answer any questions you might have. I have no formal mental health training and I cannot provide the same support that a professional can, however, I can help you take the right steps.